IN ORDER TO MAKE A CLAIM, WE REQUIRE THE FOLLOWING DOCUMENTATION TO BE SUPPLIED:

Copy of proof of purchase

Copy of the electrician’s certificate of compliance for the installation of the Mercator product (if required)

Below form completed in full and with as much detail as you can provide to support your warranty claim with us

For fans, Confirmation that you have an isolation switch installed for your ceiling fan(s). This is a mandatory requirement when having your ceiling fan(s) fitted. An isolation switch looks like a light switch on the wall that needs to be in the ‘on’ position in order to operate your fan via the remote control (if you have a remote). If you are unsure, or do not have an isolation switch installed, please contact your electrician to have one installed before proceeding with your warranty claim.

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